1.    Why can I not buy online at heffords.co.uk?
   

1.    Over several years we have operated a full “buy flowers online” website, indeed we were amongst the first florist’s to do this. Now almost every florist uses this option, there are countless companies relaying orders and most supermarkets / high street stores are sending flowers by courier.
   

Sending flowers should be a very personal and expressive experience. By contacting us and discussing the order, we can do so much more. How else can we know what might be appropriate: young, trendy, funky  or perhaps safe, traditional , likes and dislikes, sad or cheerful occasion, best time to deliver. Ordering by phone helps so much just call 01202 424160 for helpful, friendly service.

1.    What happens if the recipient is not home?
   

1.    It is our policy to attempt to deliver to a neighbour and leave a note through the recipient’s letter box. If this is not possible we will return the item to the shop and leave a message card to that effect.    We are happy to offer the option of am or pm delivery and all funeral orders will be delivered  two hours before the funeral time. However, we are unable to guarantee set delivery times.

1.    How secure are my credit / debit card details over the phone?
   

1.    No electronic details of your card details are are kept whatsoever! We enter your details on a regular instore PDQ machine as a “customer not present” transaction. 

1.    Can I send an order  outside of Bournemouth and Christchurch?
   

1.    As part of the eflorist network of florists we are able to send flowers throughout the UK and the rest of the world. However, these orders will involve a different pricing structure to those shown on this website.

1.    Why should I choose to send flowers using Heffords?
   

1.    We are an independent, family owned, unique and professional local business. To every order we attempt to add a level of personal  care and interest that large companies cannot possibly achieve. This is especially true with sympathy flower orders.