What our customers say.......

5 star
Great service and prompt delivery thanks all at Heffords for your great help.
Dear Jen
Excellent selection of flowers at a reasonable cost and delivery was perfect! Would recommend to my friends (in fact I have already done so) for their floral messages. Very refreshing to receive that level of service. Very easy site to use and the confirmation emails keep you up-to-date with order progress.
Hi Jen
Wanted to thank you for the beautiful flower arrangements for my Mum’s funeral today.  Everyone asked who had made them.
You did us and my Mum proud.  
Thanks also for receipt.
Kind regards
We are so grateful for the lovely flowers you delivered to our friend, Sandra Casillo today. The bouquet speaks to your care and consideration of others. The flowers brought much comfort to our friend.  An extra "thanks" also for tucking in the 3 white roses. Kindest regards, Diana
Dear Jen,
A very belated but huge "thank you" for the beautiful flowers you did for Mum's funeral.
We were absolutely thrilled with how they looked & also with the beautiful white & red roses posy from Francesca & Charlotte.
Knowing that I had picked to have a purple theme for ours, my neice got a butterfly done from her children for their Great Grandma. I've attached a couple of pics so you can see.
Anyway, thank you so very much again & I think I was very lucky to be able to see you face to face to chat through what you could do. 
So I hope you are keeping busy even with people unable to pop into the shop.
With thanks & kind regards,
Dear Jen
We just want to say a really big thank you for the lovely spray you made and delivered for our sister  Hilary's funeral yesterday.
The flowers were absolutely beautiful and were greatly admired.
Thank you all so much
Best wishes




 Hello Jen and Richard, 
 I just wanted to say a huge thank you for the beautiful flowers you arranged for us on Thursday. 
 They really were quite stunning and when the hearse drove up they really did make a lasting impression.  Simply beautiful, helping the day to go with a smile as well as a tear.  Thank you both so much. 
 Kindest regards. 


Hi Jen
I just wanted to say thank you for the beautiful flowers you did for my Mums casket. They were perfect, and many people commented on how beautiful the arrangement was.
Kind Regards


Dear Jen and Richard,

I wished to write on my family and my brothers familys behalf to thank you for producing such wonderful floral displays for my mothers funeral. You really achieved what we had wished for. Thank you.

Meryl and Chris

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Hi Guys,  

Just to say that the flowers were well received and i am told are very beautiful. Thanks for your great service. 

Kind regards



My name is ********** from the United States.  I have used your florist for years to send floral arrangements to my dear elderly cousins in Christchurch.  Each and every time I call to order a floral arrangement, you are incredibly gracious taking and processing my order via telephone.  Each time my cousins, Rachel and Ian, are over the moon with the arrangements you prepare and deliver to them - and this Christmas was no exception.  I called Christmas Week and ordered an arrangement and, as always, you were lovely on the phone with me and delivered an exceptionally beautiful arrangement to Rachel and Ian. 

I realized that I have never followed up with you to say "thank you", so please accept my thanks and praise for years of wonderful customer service and products.  Your community is incredibly lucky to have such a wonderful local florist. 


I wish you happiness and blessings in 2016 and continued prosperity in your top-notch business.



I just want to thank you for the wonderful flowers you did for my late husband John's funeral. They were superb and I have taken some to put on our late son Chris's grave at Jumpers this morning as well as keeping some at home for me to see.


I just wanted to say a big thank you for the wonderful flowers you did for my mums funeral, the colours were gorgeous she would absolutely have loved them.
Thanks again


I just wanted to say thank you so much for the beautiful bouquet you put together for my Mum earlier today. She was absolutely delighted and it looked stunning from the pic she sent me, so thanks again!


We just wanted to express our sincere thanks to you both for the beautiful flowers you created and produced for my late mother, I not only speak for the immediate family of the late ****** ****** but for her as well, she too was a very keen gardener & loved flowers, in her younger days she could name them all, rest assured then, she too would have been praising your efforts. 

Not only were we all so impressed with the obvious care & attention to detail shown in producing such beautiful arrangements but for the quality as well, they were all just like a form of amazing artwork. 


A huge 'thank you' to you both for the amazing flower arrangements that were made up by yourselves for our mother's funeral on Valentine's day and are to this day still looking beautiful... our mother would have been so very proud of them.  My family and I have been ordering flowers from you for a considerable length of time and can honestly say that we have never been disappointed with your impeccable service, delivery, help, advice, friendliness and more importantly freshness of flowers.  We would highly recommend you to anyone. 


A note to say thank you very much for the fantastic flower arrangement you did for Mr ****** funeral last week. The autumnal arrangement was beautiful. We decided to bring it home so we could enjoy it for a while longer. Thank you once again.


A big thank you for the beautiful flowers you made up and delivered on Saturday - they looked spectacular and recieved high praise! They were the finishing touch. Many thanks again


Just wanted to say thanks for the excellent customer service. I ordered flowers for my Mum’s birthday yesterday, they were delivered today and she was both surprised and very happy and said they were wonderful.Thank you. You have a happy customer J


 Just a line to thank you for the beautiful flower arrangements you did for my mothers funeral, it was a great comfort to us to see such beautiful flowers for Mum, especially those for the coffin.

 Thanks xxxxxxx


Just returned from Dorset today and apologies - there wasn't time to call in personally.

 So - though 'cyber space'  - just wanted to thank you so much for the beautiful arrangement you selected and delivered. Mother was delighted with her flowers!

 Thank you again.



Good morning,

I would like to thank you for the fabulous service and the most wonderful flower arrangement. I would not hesitate to recommend you in the future and look forward to using you again.Thank youxxxxxxx -------------------------------------------------------